Initial LabSim Troubleshooting – Effective Basics

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The first things you should try when you experience a technical problem within LabSim are as follows:

Note: Most TestOut/LabSim products built before 2015 relied on Microsoft Silverlight, an extension which is no longer supported by some browsers. It is still supported by Internet Explorer 11 and Safari 8+.  See https://testout.zendesk.com/hc/en-us/articles/227479828 for Silverlight support.

While not a comprehensive list, these methods have proven to be the most effective and easiest fixes for the majority of technical issues within LabSim. There are many other possible issues with solutions that are not covered within this list so feel free to further explore the knowledge base or contact TestOut's technical support team.

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