The first things you should try when you experience a technical problem within LabSim are as follows:
- Clear your cache and cookies. - https://testout.zendesk.com/hc/en-us/articles/227481788
- Close all instances of your browser and then reopen your browser and try again.
- Restart your computer.
- Allow pop-ups for cdn.testout.com - https://testout.zendesk.com/hc/en-us/articles/229941168
- Try using another supported browser – (Chrome, Internet Explorer 11, Edge, Firefox, or Safari)
Note: Most TestOut/LabSim products built before 2015 relied on Microsoft Silverlight, an extension which is no longer supported by some browsers. It is still supported by Internet Explorer 11 and Safari 8+. See https://testout.zendesk.com/hc/en-us/articles/227479828 for Silverlight support.
While not a comprehensive list, these methods have proven to be the most effective and easiest fixes for the majority of technical issues within LabSim. There are many other possible issues with solutions that are not covered within this list so feel free to further explore the knowledge base or contact TestOut's technical support team.
Hours of operation are from 6:00 AM to 6:00 PM Mountain Time, Monday - Friday. Contact options: